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Binary University
Brunel University
Charles Sturt University
New Castle University
New Castle University
New Castle University

At eStudyProfs, we are committed to providing high-quality academic assistance and ensuring customer satisfaction. Our refund policy is designed to be transparent, fair, and compliant with applicable laws. Please carefully read the following details to understand our refund process:

1. Eligibility for Refund

a. Quality Concerns

If you are dissatisfied with the quality of our services and can provide clear evidence of substandard work, you may be eligible for a refund.

b. Missed Deadline

In cases where we fail to meet the agreed-upon deadline without prior notification or justification, you may qualify for a refund.

c. Cancellation

Refunds can be processed if you decide to cancel your order before our experts have started working on your assignment. However, a cancellation fee may apply.

2. Refund Requests:

a. Submission of Evidence

To initiate a refund request, you must submit clear and specific evidence supporting your claim. This may include but is not limited to screenshots, document comparisons, or any other relevant materials.

b. Timely Submission

Refund requests must be submitted within seven (7) days from the order's completion date.

3. Refund Process

a. Review and Verification

Upon receiving your refund request and accompanying evidence, our Quality Assurance team will thoroughly review the case to verify the claim's legitimacy.

b. Communication

We will communicate with you throughout the process to keep you informed of the status of your refund request.

c. Resolution

If your refund request is approved, we will process the refund within ten (10) business days. The refund will be issued through the original payment method.

4. Non-Refundable Circumstances

a. Change of Requirements

Refunds will not be issued if there is a change in the order requirements after the work has started.

b. Customer Dissatisfaction without Evidence

Refunds without clear supporting evidence will not be granted solely based on subjective dissatisfaction.

c. Completed Orders

Once an order is marked as complete, refunds will not be issued unless there are verifiable issues with the quality or missed deadlines.

5. Cancellation Fee

a. Cancellation Before Work Commencement

If you decide to cancel your order before our experts start working, a cancellation fee may be applied, determined based on the progress made.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at [your contact email/phone number] for prompt assistance.

Note: eStudyProfs reserves the right to update or modify this refund policy at any time without prior notice. It is the responsibility of the users to review this policy periodically for changes.

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